Refund Policy

Last updated: December 2024

Digital Product Refund Policy

Because BlurMate is a digital product delivered via license key, refunds are handled under the following conditions. This policy is consistent with the refund terms outlined in our Terms of Service.

📋 This refund policy provides detailed information that supplements the refund section in our Terms of Service, ensuring you have a complete understanding of our refund process.

Refund Conditions

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all purchases. The refund eligibility depends on whether your license key has been activated.

Unused License Key

If the license key has not been used or activated, you may request a refund within 30 days of purchase.

Activated License Key

Once a license key has been activated within the BlurMate browser extension, the product is considered delivered and used. In such cases, refunds are generally not available, except where required by applicable law.

Legal Requirements

We comply with applicable consumer protection laws. Refunds may be granted in exceptional circumstances, such as technical issues that prevent the product from functioning as described, or where required by applicable law.

How to Request a Refund

To request a refund, contact [email protected] with your order details. We offer a 30-day money-back guarantee for all purchases.

30-Day Guarantee

Full refund available within 30 days of purchase for unused license keys, no questions asked.

Refund Process:

  1. 1. Email [email protected] with your refund request
  2. 2. Include your order number and purchase details
  3. 3. Specify the reason for your refund request
  4. 4. We will review and respond within 2 business days
  5. 5. If approved, refund will be processed within 5-7 business days

Required Information

Please include the following information in your refund request:

Order number or transaction ID
Email address used for purchase
License key (if available)
Reason for refund request

Processing Time

Once your refund is approved, processing times vary by payment method:

Credit/Debit Cards: 3-5 business days
PayPal: 1-2 business days
Bank Transfer: 5-7 business days

Questions About Refunds?

If you have any questions about our refund policy or need assistance with a refund request, please contact us.